What is Knowledge Management?

Knowledge Management (KM) is a framework for designing an organization’s goals, structures, and processes so that the organization can use what it knows to learn and to create value for its customers and community.

KM fundamentals

• Understanding knowledge: What it means, how to work with it, who owns it, how it flows, finding who knows.
• Supporting knowledge: Making sharing and knowledge creation happen, applying new & useful knowledge level practices, developing & appreciating symptoms and diagnostics. Walking on a different (higher?)landscape.
• Scaling knowledge: Moving from individual insights, to group validation, to enterprise meaning, and then beyond. Overcoming the 'stickiness' at community level and the 'slipperiness' associated with professional / domain interactions.
• Speeding cultural changes: Knowledge is closely tied to people and identity, changing mindsets is more than altering process and habits. Making sure we 'listen' and empathize with discontinuous insights, killing NIH (not invented here)
• (How to) transfer learning: Making & taking new concepts to action, thinking together, collaborating and delivering to a market that will not wait. Retention, taking action and embedding not just access & experience.